Effective Date: 20th April 2025
Welcome to Khanawallah, your trusted partner for delicious and affordable meals. By using our services, purchasing food items, or accessing our website or mobile app, you agree to be bound by the following Terms and Conditions. Please read them carefully.
Khanawallah ("we," "our," or "us") provides a platform where customers can purchase food items at affordable prices. By using our services, you acknowledge and accept these Terms and Conditions, as well as any updates that may be made from time to time.
We offer food items through our website and app. All items available for purchase on the platform are subject to availability and can be changed without prior notice. Prices, ingredients, and offerings may vary.
To place an order, users may be required to create an account on our website or mobile app. When creating an account, you agree to provide accurate, current, and complete information. It is your responsibility to maintain the confidentiality of your account login details. Khanawallah is not responsible for any unauthorized access to your account due to your failure to secure your login credentials.
By placing an order, you are making an offer to purchase the selected food items. We will send you a confirmation once your order has been accepted. Prices and availability are subject to change until the order has been confirmed.
All payments for food orders must be made through the available payment methods listed on our platform (credit/debit card, mobile wallets, etc.). Payment must be made in full before your order is processed.
All prices are listed in local currency and are inclusive of applicable taxes. Khanawallah strives to maintain accurate pricing, but errors may occur. If an error is found after you have placed an order, we will contact you and provide the option to cancel or proceed with the adjusted price.
We offer delivery services within specified service areas. Delivery times are estimates and may vary depending on factors such as location, traffic, and weather. We will make reasonable efforts to deliver on time but cannot guarantee exact delivery times.
Orders can be canceled or modified only before they have been processed or dispatched. If an order is canceled or refunded, we will process the refund to your original payment method within a reasonable time frame. Please refer to our refund policy for more details.
Khanawallah makes every effort to provide accurate ingredient and allergy information. However, we cannot guarantee that cross-contamination will not occur in our kitchen. If you have severe allergies or dietary restrictions, please contact us directly before placing an order. We are not responsible for any allergic reactions that may occur due to consumption of food.
When using our platform, you agree not to:
Engage in any illegal or harmful activities.
Use the platform to transmit harmful or offensive content.
Infringe on the intellectual property rights of Khanawallah or others.
Use our services in any way that disrupts the user experience for others.
Khanawallah is not liable for any damages resulting from the use or inability to use our services, including but not limited to loss of data, profit, or business. Our total liability is limited to the value of the food order placed.
All content, logos, and branding associated with Khanawallah are protected by intellectual property laws and are the exclusive property of Khanawallah. You are prohibited from using, copying, or modifying our materials without express permission.
We value your privacy and are committed to protecting your personal data. Please refer to our Privacy Policy for information on how we collect, use, and protect your data.
Khanawallah reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting to our website or mobile app. We encourage you to review these terms regularly.
These Terms and Conditions are governed by and construed in accordance with the laws of [Your Country/State]. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in [Your City/State].
If you have any questions or concerns about these Terms and Conditions or our services, please contact us at:
Email: support@khanawallah.com
